Careers

Kimkim was created by experienced travel entrepreneurs. Our mission is to help independent travelers have unforgettable travel experiences by creating custom trips that perfectly match the unique requirements and desires of each traveler. We do this by combining cutting-edge technology with a global network of travel specialists. This combination of humans and technology creates magical experiences that can’t be achieved through technology alone.

We have helped tens of thousands of couples, families, groups, and individuals plan trips of a lifetime to over 90 destinations. Whether you and your loved ones want to dive into Italy's rich culinary culture, explore Costa Rica's jungles, or challenge yourself with a trek in the Himalayas, we can help turn your dream into the perfect trip.

  • Fullstack Rails Engineer (A few roles, Mid - Senior Level)
  • Managing Editor
  • Senior Product Manager
  • Destination Development Manager
  • Senior Accounting Manager
  • Destination Development and Operations Specialist
  • Travel Booking Coordinator
  • Traveler Success Coordinator

  • Fullstack Rails Engineer (A few roles, Mid - Senior Level)

    We are looking for driven, curious, self-motivated engineers to join us and grow with us. You’ll join our growing team with many opportunities to design new product features, improve code structure and best practices, strengthen development processes, and take on additional ownership and responsibilities.

    We are hiring for a few roles to build up the engineering team and we are looking for a variety of experience levels from Mid to Senior levels.

    You should expect to work on all layers of the system, from designing the DB structure, business logic, views, UI, interactions, analytics, AB Tests, internal dashboards & tools, and more. This is a great opportunity to learn more about each of these areas.

    We are a small distributed company looking for people who are comfortable balancing several responsibilities.

    Our product and engineering team is based in the San Francisco Bay Area and meet in San Francisco 2 times a week for more collaborative discussions and working the other days remotely. You're welcome to work in-office more than that if you like.

    About kimkim
    Kimkim helps travelers have unforgettable authentic travel experiences. We do this by connecting independent travelers with local specialists who design personalized itineraries including activities, accommodations, and transportation. 

    We partner with passionate travel specialists in 90+ destinations around the world who work with top local activity operators, guides, and accommodations. All trips are 100% climate neutral.

    Read kimkim traveler reviews on TrustPilot

    Travel demand is coming back strongly in 2022, and we expect this year to be a great year for kimkim as we double down on the growth we saw in the second half of 2021. We have a long, focused product roadmap to improve our travel planning tools for both our specialists and travelers.

    The kimkim team is currently based in a few hubs:
    • Our headquarters is in Boulder with our CEO and head of Destination Development and Customer support teams.
    • The Product and Engineering teams are based in the San Francisco Bay Area
    • The Destination Development Team is based in our Amsterdam office.
    About the Engineering & Product Team
    Kimkim is a marketplace, and the product and engineering teams are building products to help our specialists, travelers, and our internal support team—in essence, 3 distinct products to drive the growth of the overall marketplace. 

    For example:
    • For our specialists: we are building tools to quickly create beautiful itineraries and price them effectively.  We build tools to help our specialists manage many concurrent ongoing traveler trips and tools to help prioritize their time for the most likely trips to book.
    • For our travelers: we want to create a fun and engaging onboarding experience, where travelers can tell us what they are looking for on their trip.  This also helps us match them to the best available specialist. We are also experimenting with ways to increase brand loyalty as well as creating “6-star experiences” during the trip. 
    • For our internal team: we want to build tools and metrics to help our team grow our specialist network in a “quality guaranteed” way.  We identify best practices and try to train and encourage the rest of the partner network to adopt them.  We want to be able to share metrics that help pinpoint specific areas for growth and improvement for each partner company.  
    As an early member of our team, you will have the opportunity to shape these three distinct products. 

    We work in a flexible way distributed across multiple time zones, with most communication asynchronous. Daily communication is over Slack and Zoom, and we rely on shared Google Docs, Jira, Figma, and Loom videos to communicate asynchronously. 

    No specs are 100% final. We encourage and expect everyone on the team to share their perspectives and feel comfortable sharing different viewpoints to help us understand the tradeoffs between certain implementation decisions/designs from a technical perspective.

    We break projects into smaller chunks, with each typically taking 0-3 days from start to launch. We have no scheduled releases and push code several times a week or day as projects are ready. We try to design and code for flexibility, as we typically make changes once we see things live and in use.

    We are looking for people who communicate clearly, set good expectations, and deliver consistently.

    Examples:
    About the Full-stack Position
    This is a growth-focused role: We are looking for people who are looking to grow in their skills and responsibilities to become a leader on the team as we continue to hire more engineers. We are looking for people who are comfortable with changing product roadmaps as we want to stay flexible and adapt to new challenges and opportunities. 

    Tech Stack, Tools, Key Services
    Heroku • Rails • Postgres • Bootstrap • Redis • AWS (RDS, S3, CloudFront)
    SendGrid • Mapbox • Stripe • Twilio 
    Jira • Bitbucket • Figma • Rollbar • Looker • Google Analytics

    Have other suggestions, improvements? Great, let us know!

    Growth Goals & Expectations
    As a small but lean startup, we have many opportunities to take on ownership and responsibility. As travel comes back in 2022 we expect to re-grow quickly and sustainably.


    Hiring Process & Expectations
    • Interested? Email us at [email protected] with your resume (or apply on Angel.co) and some information about why you think you are a great fit for kimkim and this role. 
    • Interviews will include technical discussions as well as meeting with others on the team, such as the Head of Product and CEO/Founder.
    • Technical Interview
      • We want the process to reflect daily work as closely as we can.
      • We will share background info on a mock project before the interview so that you can familiarize yourself with the scope, requirements, and think about how you would approach the project.
      • During the interview, you should be able to react to new requirements that come in scope and be comfortable discussing different solutions and tradeoffs.
      • You'll be asked to write code in some form in a shared editor. But, we don't get caught up in semantics. It's great if you have Rails experience. If not, code in whatever language you think makes the most sense for your skills and the situation. Make up a language as long as it’s not too abstract. We are more interested in the process and your approach.
    While we do not require previous experience in any particular language, strong candidates will have some experience in full-stack development (DB to UI), ideally on some web-based, consumer-facing product.

    We are looking for people with a well-rounded skill set who are looking to learn and help us grow the team and the company.

    Apply now

    Managing Editor

    We are looking for a creative and experienced Managing Editor to join our growing Content team. As the Managing Editor, you will have ultimate responsibility to ensure that kimkim produces insightful, high-quality content.

    The person in this role will work closely with stakeholders throughout the company and a large network of freelance writers and editors to develop and execute a variety content types for our travel-tech platform. Our articles are meant to educate and inspire; we share relevant, useful and enticing information on places to visit, things to do, and how to experience the best our destinations have to offer.  

    Key responsibilities

    • Identify, develop, and test new content types that will help travelers
    • Lay out style guides and structure for various content types, ensuring the appropriate level of research, detail and quality
    • Train freelance writers and editors on kimkim’s content approach
    • Monitor article quality and provide additional editing for articles
    • Share feedback with writers and editors and ensure consistent implementation
    • Write content when needed
    About you

    We’re looking for candidates who have at least ten years’ experience in both writing and editing great content and managing editorial teams, in addition to the following:  
    • Are eager to roll up their sleeves and take a hands-on approach
    • Have a good intuition for travel planning and maintain a traveler-centric mindset
    • Can create educational, inspiring, concise content (and have a proven track record of doing so)
    • Pay impeccable attention to detail
    • Employ excellent communication skills, both written and verbal
    • Demonstrate an eagerness to learn, experiment, and continuously strive to improve
    • Are highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Have a track record of developing creative solutions to unstructured challenges and taking ownership of important initiatives
    • Are highly organized and able to prioritize and track multiple projects at once 
    • Are able to work independently, as well as be a great team player
    What we offer

    🏖 Flexible PTO policy
    ⚕️ 100% employer-paid health insurance
    📈 401(k)
    🗓 Monday and Friday work remotely (in-person candidates)
    💻 Macbook Pro 
    🍻 Company-sponsored happy hours, lunches, and team-building events (in-person candidates)
    🎉 Casual, fun office environment (in-person candidates)
    🌍 Inclusive, international team committed to our values
    🌱 Ample growth and professional development opportunities
    ✈️ Opportunities for travel credit/team travel

    Position details

    This is a full-time position and will ideally be based in kimkim’s Boulder, Colorado office, but we are open to partially remote arrangements.

    Please note that this role will require some work outside of normal hours and is not on a strict 9-5 basis. Kimkim offers extensive opportunities for career growth in a fast-growing startup environment. 

    To apply for this position, please email your CV and a succinct cover letter to [email protected]


    Senior Product Manager

    Kimkim is a fast-growing startup that helps travelers have unforgettable, authentic travel experiences. We deliver this through a marketplace that connects independent travelers with local specialists who design personalized itineraries, including activities, accommodations, and transportation. We are looking for an entrepreneurial Senior Product Manager to drive key initiatives in our fast growing, and profitable travel marketplace, and build products that is delightful for our travelers, specialist and the internal team.

    About kimkim
    Kimkim is a fast-growing startup that helps travelers have unforgettable, authentic travel experiences. We deliver this through a marketplace that connects independent travelers with local specialists who design personalized itineraries, including activities, accommodations, and transportation. 

    We partner with passionate travel specialists in 90+ destinations worldwide who work with top local activity operators, guides, and accommodations. A portion of every kimkim trip goes toward removing carbon from the atmosphere

    The kimkim team is currently based in a few hubs: Boulder, Colorado (headquarters), San Francisco, CA, and Amsterdam, Netherlands.
     
    About the Product Team

    Kimkim is a travel marketplace. The product and engineering teams are building products to help our specialists, travelers, and our internal support team—in essence, three distinct products to drive the growth of the overall marketplace. 

    For example:

    • For our specialists: we are building tools to create beautiful itineraries and price them effectively quickly.  We build tools to help our specialists manage many concurrent ongoing traveler trips and tools to help prioritize their time for the most likely trips to book.
    • For our travelers: we offer a fun and engaging onboarding experience where travelers can tell us what they want on their trip.  This also helps us match them to the best available specialist. We are also experimenting with ways to increase brand loyalty as well as create “6-star experiences” during the trip. 
    • For our internal team: we are building tools and metrics to help our team grow our specialist network in a “quality guaranteed” way.  We identify best practices and try to train and encourage the rest of the partner network to adopt them.  We share metrics that help pinpoint specific areas for growth and improvement for each partner company.  
    • Read more about what we are building here.  As an early team member, you will have the opportunity to shape these three distinct products. 
    Our product and engineering teams are based in the California Bay Area and meet in San Francisco 2-3 times a week, working the other days remotely.  The rest of the company is based in Boulder and Amsterdam, in Europe.

    We work in a flexible way distributed across multiple time zones, with most communication asynchronous. Daily communication is over Slack and Zoom; we rely on shared Google Docs, Jira, Figma, and Loom videos to communicate asynchronously. 

    Examples:

    About the Senior Product Manager Role

    Your responsibilities as a Senior Product Manager will include the following:

    • Write detailed product specifications- epics, and user stories to reduce friction and close gaps in the current product offerings. 
    • Translate product goals into wireframes, mock-ups, and detailed requirements for prototype construction and final product development by the engineering team.
    • Drive the execution of product lifecycle processes for products, from product research to product launch
    • Drive adoption of the product with training both internally and to our external partners.
    • You will evangelize the product vision and roadmap internally and externally - including giving updates to customers, prospects, and partners. 
    As a small but fast-growing startup, you will have many opportunities to take ownership and responsibility. We are a profitably growing company, and going forward, we expect to grow quickly and sustainably and expect the right candidate to grow with the team and take on additional responsibilities. 

    About You

    As a senior product manager at kimkim, you will be given ownership and responsibility for impactful projects.  Because of the level of responsibility, we seek candidates with a track record of entrepreneurship or leadership experience, in addition to technical and product experience.  

    • You will have a keen eye for gaps in product offerings and an innovative mindset to find creative ways to close the gaps. 
    • You can drive customer engagement and design discovery conversations to understand the customer's unspoken needs.
    •  You are a skilled analyst with the ability to dive deep into the data to synthesize customer insights to help inform the design of the product.  
    • Experience driving cross-team alignment with crucial team members, including engineering, and external partners, to understand requirements and ensure business outcomes are achieved. 
    • Strong problem-solving skills and a willingness to roll up your sleeves to get things done
    • Excellent communicator, presenter, and collaborator with the ability to work closely with a cross-functional team. 
    • Most of all, you are passionate about building great products — from conception through release.  

    Interested? Email us at [email protected] with your resume (or apply on Angel.co) and some information about why you think you are a great fit for kimkim and this role.  Interviews will include product discussions and meeting with others on the team, such as the Head of Engineering and CEO/Founder.

    Apply now

    Destination Development Manager

    Kimkim works with local travel specialists to help travelers plan trips to 90+ destinations around the world. We are looking for entrepreneurial leaders to set strategy and drive growth in a subset of kimkim’s destinations, in collaboration with local travel companies and internal teams. The Destination Development Manager role serves as the lynchpin to ensure that an ever-increasing number of travelers have an amazing experience in kimkim’s key destinations.

    Key responsibilities:

    Shape our destination and partner network strategy

    • Determine KPIs for growth in key destinations, track progress, and drive successful completion, course-correcting where necessary
    • Develop and implement growth plans to help high potential local partners scale on the kimkim platform
    • Identify, recruit, onboard, and build strong relationships with additional exceptional local specialists to best serve our travelers’ needs
    • Flag key gaps in our product offerings to travelers aligned with kimkim’s overall strategic objectives, and collaborate with local partners to fill them
    • Leverage kimkim’s roadmap for destination development, and share lessons learned to help the team improve future efforts
    Help our local partners be successful on kimkim
    • Train partners on best practices and how to use the platform and its tools
    • Monitor behavior and share regular feedback to help local partners improve their performance on the platform
    • Identify local partner needs, and work with internal teams including Customer Support and Product and Engineering to develop solutions
    Improve our destination marketing and optimize demand and supply
    • Map out the destination marketing approach
    • Collaborate with local partners and our Content team to create new content and improve existing content
    • Increase partner capacity to meet forecasted demand
    • Monitor volume and quality of inbound requests, and ensure appropriate distribution of requests across the network
    We are looking for people who:
    • Have an entrepreneurial mindset and are eager to learn, experiment, and continuously strive to improve
    • Are highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Have a track record of developing creative solutions to unstructured challenges and taking ownership of large initiatives
    • Are highly organized and able to prioritize and track multiple projects at once
    • Have solid analytical skills, and are able to leverage data to drive key decisions
    • Have excellent communication skills—both written and verbal
    • Are able to build strong relationships with both partners and colleagues
    • Are comfortable not knowing all the answers and are good at asking questions
    • Pay close attention to detail 
    • Have a strong track record of delivering what they set out to do (and letting colleagues know when unexpected delays happen)
    • Are able to work independently, as well as be a great team player
    • Are eager to proactively take on new projects and more responsibility
    • Have a good intuition for travel planning
    • Leverage their personal experience to maintain a traveler-centric mindset
    Education and experience:

    Bachelor’s or Master's degree and 5-10 years of relevant experience preferred.

    Position details:
    This position is based in either our Amsterdam or Boulder office. We are open to partially remote arrangements.

    Please note that this role will require some evening and weekend work, and is not on a strict 9-5 basis. Kimkim offers extensive opportunities for career growth in a small startup environment.

    To apply for this position, please email your resume and a brief cover letter to [email protected]


    Senior Accounting Manager

    We are looking for a self-motivated and ambitious Senior Accounting Manager to be responsible for all aspects of the company's financial and accounting operations.

    About kimkim

    Kimkim is a fast-growing, profitable technology company that helps travelers have unforgettable authentic travel experiences. We do this by connecting independent travelers with local specialists who design personalized itineraries, including activities, accommodations, and transportation. 

    We partner with passionate travel specialists in 90+ destinations worldwide who work with top local activity operators, guides, and accommodations. A portion of every kimkim trip goes toward removing carbon from the atmosphere. 

    The kimkim team is currently based in a few hubs: Boulder, Colorado (headquarters), San Francisco, CA, and Amsterdam, Netherlands.

    About the Role

    As our Senior Accounting Manager, you will be the first in-house hire in the finance and accounting team and will be responsible for all aspects of the company's financial and accounting operations, including accounts payable, accounts receivable, payroll, and financial reporting. You will also be working closely with an outsourced accounting team and internal teams to implement the right financial processes.

    Additionally, you will work closely with the executive team to provide financial analysis and modeling for key business decisions. This will include preparing presentations and reports to help the team understand the company's financial performance and identify areas for improvement.

    As an ideal candidate, you will be curious, and analytical, with a natural drive to exceed expectations, resonating with kimkim’s core principles. Your organizational, communication and team collaboration skills are second to none, you enjoy helping to implement solutions that push operational efficiencies to the next level.

    Key Responsibilities

    • Manage the month-end close process by working closely with internal teams and any outsourced accounting support
    • Work cross-functionally to develop, implement and manage key metrics & analytics reporting
    • Assist in the preparation and maintenance of the financial and cash management model, including the preparation of monthly budget vs actual analyses
    • Regularly assist in Board meeting preparation and reporting
    • Manage payments and accounts payable to our specialist partners and contractors to ensure a high degree of accuracy & timeliness
    • Work to ensure accurate payroll for our full time, part time and variable hours teams
    • Establish and maintain effective working relations with all functions
    • Attends and actively participates in staff meetings
    Requirements:

    • Bachelor's degree in accounting or finance.
    • CPA certification preferred.
    • At least 5 years of experience in accounting, with experience in a start-up environment preferred
    • Strong knowledge of GAAP and relevant laws and regulations.
    • Keen analytic, organization and problem-solving skills which allows for strategic data interpretation versus. simple reporting
    • Excellent organizational, analytical, and problem-solving skills.
    • Ability to work independently and manage multiple tasks in a fast-paced environment.

    If you are a highly organized and detail-oriented professional with a passion for accounting and finance, we encourage you to apply for this exciting opportunity at kimkim.com.


    Destination Development and Operations Specialist

    We are looking for a self-motivated and ambitious destination development and operations specialist with travel expertise in a European country. The specialist’s responsibilities will be three-fold.

    One part of the responsibility is to develop a strong infrastructure of suppliers and travel operators who will provide high-quality services in line with company guidelines. Additionally, the destination development and operations specialist will build relationships with these suppliers to create an advantage and ensure a high-quality experience for our travelers.

    The second part of the destination development and operations specialist’s role is to execute travel bookings. This includes reserving hotel, air, transfers and other travel services as needed for a traveler’s trip. The specialist should have great attention to detail, to ensure that all details for confirmed services are up-to-date and accurate. Additionally, they will provide in-trip support as needed. 

    The third part will be to work with the product and engineering teams to continue to enhance the operations process and help design a world-class operations product.

    Key Responsibilities:

    Developing the travel product in the destination

    • Understanding travelers’ desired locations and travel preferences to determine the travel products kimkim provides
    • Identifying and vetting suppliers to ensure high-quality experiences
    • Building relationships with suppliers to create an advantage for kimkim travelers
    • Ensuring suppliers provide services in line with company ​guidelines
    • Use destination insight to help create content for marketing purposes
    Overseeing travel operations
    • Operating client trips, including booking hotel, air, transfers and other travel services
    • Verifying that confirmed services are up-to-date and accurate 
    • Ensuring that all requests are processed within the specified time schedule
    • Providing in-trip support as needed
    Enhancing the operations process
    • Work with product/engineering to improve the operations process 
    • Develop and maintain metrics, analytical reports, key performance indicators to optimize operations
    • Develop and deliver workflow process and systems improvements within operations, and work closely with the product and engineering teams to create a world-class operations product 
    About You

    As a destination development and operations specialist at kimkim, you will be given ownership of developing the destination and ownership of the success and execution of the trips in your destination of expertise. Because of the level of responsibility, we are seeking candidates with a track record of entrepreneurship and who show a strong ability to deliver results. 
    • Extensive knowledge of a European country; connections with hotels, tour operators, and transportation in said country is a bonus
    • Good intuition and a passion for planning and booking travel
    • Excellent communication skills—both written and verbal
    • Impeccable attention to detail
    • An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
    • Highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Highly organized and able to prioritize and track multiple projects at once
    • Solid analytical skills, and the ability to leverage data to drive key decisions
    • Excited to build strong relationships with both partners and colleagues
    • Have a strong track record of delivering what you set out to do (and letting colleagues know when unexpected delays happen)
    • Able to work independently, with support from a global team
    • Eager to proactively take on new projects and more responsibility
    • The ability to communicate in additional languages is a bonus
    Position Details: 

    This position is based out of kimkim’s Amsterdam office. The destination development and operations specialist will need to be available during business hours in their chosen destination of expertise. We are open to partially remote arrangements. 

    Please note that this role will require some evening and weekend work, and is not on a strict 9-5 basis. Kimkim offers extensive opportunities for career growth in a small startup environment.

    Apply now

    Travel Booking Coordinator

    We are looking for a meticulous coordinator to process and organize the logistics and travel arrangements for booked trips to Spain, streamline the booking process, and assist throughout the travel sales process.

    Kimkim is a fast-growing travel company that helps travelers have unforgettable, authentic travel experiences. We deliver this through a marketplace that connects independent travelers with local specialists who design personalized itineraries including activities, accommodations, and transportation.

    About the Role

    The travel booking coordinator will assist and support the destination development and operations manager, working closely with them to perform the logistical and operational needs of all trip-planning activities that enable kimkim travelers to have a seamless trip and six-star experience. We are looking for a meticulous coordinator to process and organize the logistics and travel arrangements for booked trips to Spain, streamline the booking process, and assist throughout the travel sales process.

    The coordinator’s responsibilities will be to execute travel bookings and operations by working with both kimkim travelers and our suppliers and partners in Spain. This includes reserving hotel, air, transfers, and other travel services as needed for a traveler’s trip. This individual should have great attention to detail and strong organizational skills to ensure that all aspects of confirmed services are up-to-date and accurate for multiple clients at a time.

    The coordinator will also assist with the travel sales process as needed. This may include onboarding new clients, answering general travel-related questions, ​​structuring trip plans to meet the traveler’s needs and preferences, and providing in-trip support.

    Key Responsibilities

    • Confirming reservations for hotel, air, transfers and other travel services
    • Corresponding by phone and/or email with hotels and other suppliers (tour operators, ground transportation, etc.) to check rates and availability
    • Determining the best methods for booking different components of each trip plan
    • Ensuring that all requests are processed within the specified timeframe
    • Coordinating with the sales and development team regarding the status of reservations
    • Ensuring our invoices are accurate and submitting payments to our travel partners in a timely manner
    • Communicating with travelers about changes to their trip plan and/or to secure required information
    • Helping to craft a trip plan that meets the traveler’s needs and preferences
    • Verifying that confirmed services are up-to-date, accurate, and fit in the schedule of the traveler’s itinerary
    • Editing and updating the traveler’s itinerary with important and necessary details
    • Answering questions about elements of the traveler's trip plan, kimkim’s services, general travel-related information, etc.
    • Providing in-trip support, on a rotating schedule, by:
    • Acting as a point of contact for travelers should emergencies or issues arise during travel
    • Notifying travelers of any trip updates and communicating changes as needed
    • Coordinating with travel partners to make timely adjustments when required
    About You

    As a travel booking coordinator, you will be given ownership of securing reservations and the execution of booked trips, ensuring our travelers have an amazing experience. Because of the level of responsibility, we are seeking candidates with a track record of overseeing multiple projects and deadlines and who show a strong ability to deliver results.

    • Excellent communication skills—both written and verbal
    • Impeccable attention to detail
    • Highly organized and able to prioritize and track multiple projects at once
    • Strong customer service skills and a passion for helping others
    • An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
    • Highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Excited to build strong relationships with both partners and colleagues
    • Able to work independently, with support from a global team
    • Eager to take on new projects and more responsibility
    • A passion for travel planning and a desire in growing into a travel sales role
    • Preferred but not required:
    • The ability to communicate in Spanish
    • Experience with payment processing
    • Experience with sales
    • Analytical skills, and an understanding of how to leverage data to improve processes and decision making
    Position Details

    This position is based out of kimkim’s Amsterdam office. The travel booking coordinator will meet in the office Tuesday - Thursday, with the ability to work remotely on Mondays and Fridays.

    Please note that this role will require some evening and weekend work for emergency coverage when travelers are in destination, and is not on a strict 9-5 basis.

    Kimkim offers extensive opportunities for career growth in a small startup environment. This position has the potential to grow into a sales and operations role for the right candidate.

    Apply now

    Traveler Success Coordinator

    The Traveler Success Coordinator will work closely with the destination development and operations team for Costa Rica to assist travelers with all trip-planning needs and enable kimkim travelers to have a seamless trip and six-star experience. We are looking for a meticulous and customer-service-oriented coordinator to ensure itineraries are logical and suit the needs of the traveler, answer questions about kimkim’s services as well as Costa Rica, and oversee the entire travel sales process. 

    The coordinator’s key responsibilities will be to guide travelers through building their Costa Rica itineraries, answering traveler questions, and converting customers into confirmed bookings. This entails onboarding new clients, answering general travel-related questions, providing insight on destinations in Costa Rica, structuring trip plans to meet the traveler’s needs and preferences, and providing in-trip support. The coordinator will need to have a thorough understanding of Costa Rica in general, the products and services we offer there, and what hotels, activities, and transportation options are most appropriate for different styles of travel. 

    After the Traveler Success Coordinator is comfortable assisting with Costa Rica trips and has a thorough understanding of the products and services kimkim offers there, our goal is to have the coordinator also assist with kimkim trips to Spain.

    Key Responsibilities

    • Building relationships with our customers to ensure we are meeting their needs and that they return to kimkim for future trips.
    • Communicating with travelers through kimkim or over the phone about:
      • Costa Rica
      • General travel tips
      • Accommodations and activities we offer
      • How to use kimkim
      • Crafting a trip plan that meets the traveler’s needs and preferences
      • Preparation for their trip departure
      • Changes to their booked trip plan
      • Requests for required information
      • Travel emergencies
      • Responding to all traveler inquiries in less than 24 business hours
    • Editing and updating the traveler’s itinerary with important and necessary details
    • Verifying that the components of each itinerary are up-to-date and accurate
    • Coordinating with the operations and development team regarding the status of reservations, pertinent details required for booking reservations, and gaps or issues with the product
    • Converting potential travelers into confirmed bookings
    • Providing in-trip support during and after hours by:
      • Acting as a point of contact for travelers should emergencies or issues arise during travel
      • Notifying travelers of any trip updates and communicating changes as needed
      • Coordinating with travel partners to make timely adjustments when required
      • This on-call coverage is split between all members of the Costa Rica team on a rotating basis.
    About You
    As a traveler success coordinator, you will be given ownership of Costa Rica (and eventually Spain) travel sales and support, ensuring our travelers have an amazing experience. Because of the level of responsibility, we are seeking candidates with a track record of sales and planning in the tourism industry, and who show a strong ability to deliver results. Please note that this is not an entry-level position.
    • A passion for travel planning and a background in a travel sales role
    • Knowledge of Costa Rica
    • Excellent communication skills—both written and verbal
    • Impeccable attention to detail
    • Highly organized and able to prioritize and track multiple projects at once
    • Strong customer service skills and a passion for helping others
    • Demonstrated ability to understand customer needs
    • Excited to build strong relationships with travelers and colleagues
    • An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
    • Highly adaptable and able to operate effectively in a rapidly changing startup environment
    • Able to work independently, with support from a global team
    • Eager to take on new projects and more responsibility
    • Preferred but not required:
      • The ability to communicate in Spanish
      • Experience with payment processing
      • Analytical skills, and an understanding of how to leverage data to improve processes and decision making
    What We Offer
    🏖
    Flexible PTO policy
    ⚕️ 100% employer-paid health insurance
    📈 401(k)
    🗓 Monday and Friday work remotely
    💻 Macbook Pro and Cell Phone
    🍻 Company-sponsored happy hours, lunches, and team-building events
    🎉 Casual, fun office environment 
    🌍 Inclusive, international team committed to our values
    🌱 Ample growth and professional development opportunities
    ✈️ Opportunities for travel credit/team travel

    Position Details 

    The salary range for this position starts at $45k per year.  Final offers may vary based on several factors, including experience and expertise.

    This position is based out of kimkim’s Boulder, Colorado office. The traveler success coordinator will meet in the office Tuesday - Thursday with the ability to work remotely on Mondays and Fridays. 

    Please note that this role will require some evening and weekend work for emergency coverage when travelers are in-destination, and is not on a strict 9-5 basis.

    Kimkim offers extensive opportunities for career growth in a small startup environment.

    Apply now