Stephen Molloy

Hi John

I am really happy to read that you and your three travel companions had a great trip overall to Scotland! I must say I enjoyed reading your news by SMS during the trip too. I fondly remember the Zoom we had pre-trip too, and I am happy that you enjoyed yourselves. I am also very happy to hear that you loved our speciality guides at Bannockburn and Glencoe! The Trotternish Peninsula drive is amazing and I am happy that you took our advice and did that loop. What a shame that a hike... read more

Hi John

I am really happy to read that you and your three travel companions had a great trip overall to Scotland! I must say I enjoyed reading your news by SMS during the trip too. I fondly remember the Zoom we had pre-trip too, and I am happy that you enjoyed yourselves. I am also very happy to hear that you loved our speciality guides at Bannockburn and Glencoe! The Trotternish Peninsula drive is amazing and I am happy that you took our advice and did that loop. What a shame that a hike was closed in late October! The Three Chimneys Restaurant is one of the top places to dine in the UK and I am really happy that you loved the Kitchen Tasting experience. I am sure you forged strong memories with your friends there. The question of transport was raised with you beforehand, and you did not take it up – yes, instead a local driver could be used for 60£ each way.

I am sorry to hear that the Edinburgh guide was late, they explained to me it was because of an event in Edinburgh that they could not navigate through quickly. I am sorry about that. We have noted what you said and will certainly not use them again.

Sorry to hear that the hotel in Pitlochry did not immediately honour our payment about dinner. It is perhaps an indication of a broken line of communication between Kitchen to Reception to Finance.

When it comes to the hotel in Portree, well we have chosen this in the past on occasion because of the views and the location. It is certainly not as high-end as the wonderful Cuillin Hills hotel around the corner, but the budget did not allow this. We will certainly never send anyone here in the somewhat chilly month of October! Thank you for letting us know.

Thank you for your time and choosing us. Thank you for this detailed feedback too!
Stephen

Thank you Gail

I am really happy that you chose to travel with us in Scotland and that you loved the diverse experiences in the Highlands. It was a pleasure to see that you both enjoying hiking at the end of Summer along the West Highland Way. Kingshouse is also one of my favourite unique hotels in Scotland.

We are used to doing tailormade proposals, and so adapting on-the-go is fine for us.

Thank you for choosing us and have a superb Fall at home (or elsewhere).

Thanks
Stephen

Dear Marcos

Thank you for taking the time to write your opinions down about your solo-traveller journey through Scotland. I would like to take the occasion to write and reply.

When you say this was 'off the shelf', I reject that this is the case. I think it is important to mention that we created six no-obligation free quotes for you as a single traveller before you chose the cheapest paired-down trip, that removed all of the original elements that we had prepared. Even with the trip... read more

Dear Marcos

Thank you for taking the time to write your opinions down about your solo-traveller journey through Scotland. I would like to take the occasion to write and reply.

When you say this was 'off the shelf', I reject that this is the case. I think it is important to mention that we created six no-obligation free quotes for you as a single traveller before you chose the cheapest paired-down trip, that removed all of the original elements that we had prepared. Even with the trip that you went on, I do not believe that a journey taking in Rannoch Moor, Invermoriston, or even Bridge of Orchy could be considered pre-packaged. These places are off the beaten track.

I also reject when you say inaccurate and incomplete. We provided a total of 47 pages of pdf material before you arrived and then posted detailed printed trekking notes and waterproof maps to your first hotel.

When you mention off-the-shelf planning experience, we spent a long time adapting to you – with 6 different versions of the quote, and 52 different emails between each other over 8 days to confirm the trip. You never picked up our messages by WhatsApp at this stage when we tried to get in touch to deepen the conversation.

One of the hotels you were staying in was the Green Tourism Gold Award-winning https://www.kingshousehotel.co.uk/ This is a hotel of standing that we are always proud to propose. It is a touch of luxury in an area of exceptional beauty. I am sorry that you felt like people thought you were a threat at the hotel you mentioned in Edinburgh. That hotel has a rating of over 4/5 on Tripadvisor. We have never had any problems, there and it met your price concerns.

I feel it is unfair that you had written to me that we brushed off your hiking concerns. You wrote to me that “I love trekking as long as the trail is not too intense. I can do fairly long hikes.” We tried to encourage you to engage with us via WhatsApp by explaining our recent hikes, and this was the moment I sent a photo to show you the terrain and our familiarity with it. It was not brushing you off and I am sorry that you thought this. You never replied further, so we presumed you would be confident, based on that you wrote“I love trekking as long as the trail is not too intense. I can do fairly long hikes.”.

For the bag tags, we told you that it will work out fine as the transfer company stated to me that they will take extra care to make sure both of you luggage will be well transferred together and not risk any mix-up. We don’t know why you still went to do a hike with your carry-on bags…

When it comes to your concerns about our communication we exchanged 121 WhatsApp messages, and dozens of KimKim emails with you during your journey and reassured you at every step of the way where possible. The lack of communication on the weekend, and we apologise, did come from not having mobile data access for a moment. It is not fair that you say that we did not check in with you on the Monday, we wrote to ask how everything was going. It is simply not true to say we completely ignored the issue, as that is incorrect we wrote “How did it go ? I hope it went fine and that there was no trouble or too many complications ?”. Of course we care about what happened to you. You chose not to answer.

With regards to the transport to the Lochness cruise – if you remember we had a solution in place with an electric bike rental, yet when you were trying to bring the quote down in price, but you requested that this was removed.

I do hope you had pleasant memories Marcos, and I am sorry we did not pick up your WhatsApp message on the weekend at one stage. We do have 24-hour phone service, and we expected, as it is stated in our travel documents that you should reply on calls in the first instance. Since you are traevlliing with a UK phone number it was certainly expected that you would do this toll-free call and simply talk to us, to express your question.

I am disappointed that in your review you did not mention the way we helped you out after you missed your flight, and we immediately reorganised the transfers.

Thank you for choosing to travel with us, I am sorry that you did not choose a fully guided tour so we could have helped you further.

Sincerely,
Stephen, William, Jonas and the back-office team at HPH

Hi Mirelly

Thank you for taking the time with this detailed review, but also thank you so much for choosing to travel with us. We are pleased that you loved the way we ran the vacation, and that you got to experience High Tea, the Westend play Matilda, the London Eye, wine tasting in Paris and much more. Have a great summer, and I hope the happy memories last forever.

Sincere regards from those who worked on the trip here at High Point Holidays
Stephen, William, Thomas, Louis, Bérangère and Jonas