Kimkim Trip Reviews for Japan

We had another wonderful trip thanks to KimKim!
Christine helped organize our Japan adventure. She was kind, patient, and detail-oriented! She made sure to get to know our family and our interests and budget. She arranged for an outstanding itinerary that was perfect for our family!

During the trip, she was available for questions and logistical issues that arose along the way. She was responsive and handled everything gracefully and efficiently. We were so pleased with our experience! We can't wait for our next family vacation with KimKim!

This was an amazing trip thanks to Claudia and then Kristy, who made it all possible. My husband turned 50 on 12/31 and to make it a memorable birthday, we spent a week in Japan. We were off to a rough start due to the airline delay of 1 whole day! That made us miss a couple of planned events in Tokyo, but we still tried to make up for it. We are foodies, so we tried absolutely everything - from Japanese street food, to a local Ramen dive, to a preplanned multi course Teppanyaki place at a 5... read more

This was an amazing trip thanks to Claudia and then Kristy, who made it all possible. My husband turned 50 on 12/31 and to make it a memorable birthday, we spent a week in Japan. We were off to a rough start due to the airline delay of 1 whole day! That made us miss a couple of planned events in Tokyo, but we still tried to make up for it. We are foodies, so we tried absolutely everything - from Japanese street food, to a local Ramen dive, to a preplanned multi course Teppanyaki place at a 5 star hotel in Kyoto. We visited a number of shrines and walked through the busiest shopping areas of Tokyo and Kyoto. Bamboo forest in Kyoto and a couple of parks (like Nara that has deer roaming around) were amazing. We also got the JR and metro systems figured out in both cities and were very comfortable getting around. Cat and mini pig cafes - fun! We will be bringing our sons with us next time and experience a different season in Japan. A day hike at Mount Fuji is in our plans for next time!

Hotel Reviews

Nishitetsu Inn Shinjuku

Tokyo

Very clean, friendly service. Breakfast was provided.

Authenticity & Character

We loved staying at authentic boutique hotels and this felt like one

Location

Close to everything we needed

Staff

Friendly and helpful

Cleanliness & Comfort

Small (which is to be expected in Japan) but cozy and very clean

Sotetsu Fresa Inn Kyoto Shijokarasuma

Kyoto

Great location, clean, very helpful staff. Breakfast is provided

Authenticity & Character

Small boutique hotel, very authentic

Location

Close to transportation and local dining and shopping

Staff

Helpful and friendly staff. Very accommodating

Cleanliness & Comfort

Very clean and cozy

Tokyu Stay Shinjuku Eastside

Tokyo

Very nice clean place

Authenticity & Character

Beautiful design

Location

Design and character were unique. Larger of the few hotels we previously experienced in Japan

Staff

Helpful and friendly

Cleanliness & Comfort

Very clean and cozy

Activity Reviews

Traditional Tea Ceremony

Kyoto

This was one of our favorite experiences. We dressed up into authentic kimonos with the assistance of very nice staff who helped us expertly and expeditiously to look amazing. Then we walked through Kyoto’s cozy winding streets for a bit taking pictures. Then we experienced a very informative and fun tea ceremony with a lovely instructor. She was very friendly and explained all the details of what was involved in the making of a perfect cup of Matcha tea. We would love to bring our sons here next time.

Quality of Experience

Immersive experience

Guides, Drivers and Staff

Very friendly and informative

Explore Arashiyama

Kyoto

We spent about half day at Arashiyama - walking through the bamboo forest and the adjacent park and shopping area. Very pretty, although I am certain it would be even more beautiful in other seasons (we were there at the end of December).

Quality of Experience

Amazing views, lots of photo opportunities

We had a wonderful time. Irish was fabulous planning everything and Shegao was just wonderful. I would recommend them to anyone visiting Japan! read more

We had a wonderful time. Irish was fabulous planning everything and Shegao was just wonderful. I would recommend them to anyone visiting Japan!

Hotel Review

Peninsula Hotel Tokyo

Tokyo

luxury hotel with fabulous breakfast and service

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tokyo Full Day Tour

Tokyo

Quality of Experience

Guides, Drivers and Staff

Transport

Arrive in Tokyo, Free Day!

Tokyo

Sanrio Puroland

Tokyo

Free Day in Tokyo

Tokyo

Quality of Experience

Guides, Drivers and Staff

Explore Asakusa

Tokyo

Quality of Experience

Guides, Drivers and Staff

Transport

Tokyo Departure

Japan

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Max was a great guide and we had a wonderful experience! There is so much history, culture, and delicious food to be had! Our stay on Mount Koya was an indescribable experience and it was something I’m super happy we had the opportunity to do. read more

Max was a great guide and we had a wonderful experience! There is so much history, culture, and delicious food to be had! Our stay on Mount Koya was an indescribable experience and it was something I’m super happy we had the opportunity to do.

Hotel Reviews

Koyasan Saizenin

Wakayama

Something I never imagined having the experience to do but it was unforgettable. The communal bathrooms and specified shower times were interesting. Was happy to have the experience.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mitsui Garden Hotel Kyoto Station

Kyoto

Beautiful, clean, great staff, great breakfast, and great location. The laundry self service was perfect!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Washington Hotel Shinjuku

Tokyo, Shinjuku

Exactly what we needed in Tokyo. Great location, great staff, delicious breakfast!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Visiting Osaka: The Gourmet Metropolis of Japan

Japan

So much fun exploring this city and eating all the food! The local fashion and culture was really cool to experience and different than the other cities on our trip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

7-day Ordinary JR Pass

Tokyo

Quality of Experience

Guides, Drivers and Staff

Transport

Hakone Full-Day Private Tour By Public Transportation

Japan

Make sure to take the cable car to the top of the mountain for a view of Mt Fuji and black volcanic ice cream!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Traditional Kyoto

Kyoto

Max, our tour guide, was super knowledgeable! Beautiful city and we got to so and see so much in our short time there.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Japanese Buddhism, Mount Koyasan

Koyasan

Definitely was unaware of what I was walking into, but we got the full immersion experience by staying in a temple. You have to just fully go with it and enjoy the experience!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our trip to Japan was perfect for our honeymoon! Our guide Max was knowledgeable, experienced, and help us navigate the complexities of getting around Japan. We especially enjoyed our trip to Koyasan and the hike with Max through the cemetery. Colas from kimkim provided excellent guidance and the preparation allowed for a smooth trip. We want to thank Colas for the honeymoon surprise he coordinated with our friend Whitney on our last night in Tokyo. This is a trip we will never forget... read more

Our trip to Japan was perfect for our honeymoon! Our guide Max was knowledgeable, experienced, and help us navigate the complexities of getting around Japan. We especially enjoyed our trip to Koyasan and the hike with Max through the cemetery. Colas from kimkim provided excellent guidance and the preparation allowed for a smooth trip. We want to thank Colas for the honeymoon surprise he coordinated with our friend Whitney on our last night in Tokyo. This is a trip we will never forget and look forward to our next adventure with kimkim!

Hotel Review

Mitsui Garden Hotel Kyoto Station

Kyoto

This is an excellent hotel within walking distance of the Kyoto train station.

Authenticity & Character

Japanese style breakfast

Location

Walkable to Kyoto train station

Staff

Nice and helpful staff

Cleanliness & Comfort

Clean accommodations and ability to quickly do laundry

Activity Review

Japanese Buddhism, Mount Koyasan

Koyasan

This was a very special part of our trip. Staying in the mountains amongst such a sacred place was part of the reason why it was so special. It was helpful to have our guide Max there to put the sights into context of history and importance.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

1. Use Kimkim only if you have no idea about the country, like I did with Japan. Irish was very helpful and suggested Hakone, which was a lovely place.
2. Be prepared to pay almost double for your trip, compared to doing it yourself. I saw the price and there was a sticker shock, but I decided to still let Irish have her pay since she did a lot of work already.
3. Give them a lot of time! For example time difference between Japan and US is 13 hrs. So it takes 1/2 a day for the email to be... read more

1. Use Kimkim only if you have no idea about the country, like I did with Japan. Irish was very helpful and suggested Hakone, which was a lovely place.
2. Be prepared to pay almost double for your trip, compared to doing it yourself. I saw the price and there was a sticker shock, but I decided to still let Irish have her pay since she did a lot of work already.
3. Give them a lot of time! For example time difference between Japan and US is 13 hrs. So it takes 1/2 a day for the email to be answered.
4. Be careful in choosing your "price range". Select "mid-range" only if $300 a night hotels are ok with you.
Overall I appreciate the help in initial planning. Irish was very meticulous and tried hard to meet all our special requests. The support "on the ground" was spotty though. The "limo taxi" that was supposed to meet us at the airport never connected with us and it took Kimkim an hour to answer our call. By that time we were already in the taxi that we hired ourselves. It took them 1/2 hour to an hour to answer our calls each time. So this is not an emergency service. They may have the same problem as everybody else - not enough people willing to work?
Local knowledge was still worth it. Irish suggested JR pass (a weekly bullet train ticket) which was very convenient to have. The Suica card for local trains, subway etc. was also a great suggestion.
Our local guide in Hakone, Mr. Shigeo Ishibashi (a retired engineer) is a great person and we enjoyed talking to somebody local and asking all the "cultural difference" questions!

Hotel Reviews

Hotel Sunroute Ginza

Tokyo

Don't choose the smallest room unless you're traveling alone! Or unless you're newlyweds and don't mind VERY close quarters! :)

Location

It's in Ginza about 15 min walk from Tokyo station.

Staff

Very helpful. The breakfast "hostess" helped us with directions and answered all questions despite of being VERY buisy!

Cleanliness & Comfort

VERY clean!

Ajisai Onsen Ryokan

Hakone

Great property in a tiny "park" of it's own! Next to an antique "museum".

Authenticity & Character

A real traditional Japanese ryokan with onsen. Real Japanese food for breakfast, if you want it.

Location

Beautiful if small property on a quiet street.

Staff

Very helpful and nice!

Cleanliness & Comfort

In our traditional Japanese room there were extra futons that I used to be more comfortable sleeping on the floor. Very clean.

SAKURA TERRACE THE GALLERY

Kyoto

3 minute walk from Kyoto Station! Great open air modern "lobby". Welcome drinks.

Authenticity & Character

Ver nice modern design.

Location

3 minute walk from Kyoto Station!

Staff

Helpful in all respects.

Cleanliness & Comfort

Very clean and comfortable

Activity Reviews

Hakone Museum of Art

Hakone

The art museum itself is ok for a small town, but hard to compare to big city museums. But the park around it is wonderful. Japanese come there in November to admire the beautiful colors of autumn. Many dress in kimonos which they rent for the occasion. They even dress up their kids, very cute!

Quality of Experience

Beautiful traditional Japanese garden.

Guides, Drivers and Staff

Mr. Shigeo Ishibashi san was great pleasure to talk to.

Hiking at Fushimi Inari Shrine

Kyoto

The "tunnels" made up of thousands of tori gates are amazing. So are the shrines and the gardens!

The Sumida Hokusai Museum

Tokyo

A must see for any Hokusai art lover. The exposition itself may not have all the originals, but it's so well organized! His life's timeline, different periods in his art. They even animated some of his "dancing" cartoons. There's "find the Fuji" activity for kids (great fun for adults too)!

If you seek a spectacular once in a lifetime adventure in the Heart and Soul of Japan, KimKim will create a unique trip experience, specifically built around your individual interests and passions! 
Soleil was the creator of our unique Japan adventure, and she did a highly commendable job.  She gave generously of herself during the extensive planning phase, and throughout our entire 9 day Japan adventure to Tokyo, Kyoto and Osaka!   
Gibwa, from our Japan support team, greeted us at the... read more

If you seek a spectacular once in a lifetime adventure in the Heart and Soul of Japan, KimKim will create a unique trip experience, specifically built around your individual interests and passions! 
Soleil was the creator of our unique Japan adventure, and she did a highly commendable job.  She gave generously of herself during the extensive planning phase, and throughout our entire 9 day Japan adventure to Tokyo, Kyoto and Osaka!   
Gibwa, from our Japan support team, greeted us at the airport and we traveled together by train to our hotel where we checked in and went over our trip package, containing various train cards, show and tour vouchers.  Soleil had left several very thoughtful gifts in our room for my daughter, based upon her interests in a particular Japanese culture.  What a very  thoughtful surprise this was! 
Our Japan support team checked in with us daily to ensure we felt supported if we had any questions or concerns.  Our trip was so well detailed, but also gave us huge flexibility to change up along the way if we wanted, which we loved!  
The cooking classes, food tours and other very unique tours and adventures which Soleil planned for us were highly enjoyable!  Some of our favorites were the Ramen and Gyozo cooking class by Chef Yumi, (who was incredible) the absolutely fabulous food tours by Arigato Japan, and the beautiful Hozugawa River Cruise!!!  
Soleil additionally ensured that everyone along the way celebrated my daughter's college graduation while we were with them! Thank you so much Soleil!  
I am extremely happy we chose KimKim to help us create and execute our highly unique and fabulous trip to Japan!  It was truly AMAZING!  A very heartfelt thank you to Soleil and the entire Japan support team, who spoke perfect English, by the way!  
*Also, a very special thank you to Anne Kyle, CEO of Arigato Food Tours, Japan,  for her very generous heart and truly awesome food tours!  Her tour guides Haruka and Anna were fabulous!!!

I cannot begin to write a review that can give my friends and my experience traversing the Nakasendo Trail in Japan. I think a large part of this amazing time was the service provided by Kimkim and the team. We did not use a guide but honestly, this group is so organized, they gave us almost step by step instructions on how to hike the trail, going to far as to provide pictures of junctures so that we could not get lost even if we tried.
All our train tickets, itinerary and inn... read more

I cannot begin to write a review that can give my friends and my experience traversing the Nakasendo Trail in Japan. I think a large part of this amazing time was the service provided by Kimkim and the team. We did not use a guide but honestly, this group is so organized, they gave us almost step by step instructions on how to hike the trail, going to far as to provide pictures of junctures so that we could not get lost even if we tried.
All our train tickets, itinerary and inn reservations (including food restrictions) were all handled ahead of time with no necessary added work on our part. In fact, due to the typhoon that occurred just prior to our trip, a Kimkim agent came to our inn with updated instructions and amended train tickets to accommodate the change in plans due to problems on the trail. I have never, never experienced such service in my life.
This is what I would say, if anyone is considering walking the Nakasendo Trail, please trust your trip to Kimkim. Yes, you can do it yourself, and yes it might cost to give it over to this company. However for peace of mind and even looking back on it now, it was the smartest move and the best money I have ever spent on a trip.

A very well thought out trip working around 2 Rugby world cup matches which inevitably constrained the itinerary to a degree. The information provided before and during the trip was excellent and where we had guides they were very good, it was nice to be met at the airport and talked through using the train system and to set up our japan rail pass. We became confident in using the transport systems much more quickly than we would have left to our own devices.
Hotel choices were well judged... read more

A very well thought out trip working around 2 Rugby world cup matches which inevitably constrained the itinerary to a degree. The information provided before and during the trip was excellent and where we had guides they were very good, it was nice to be met at the airport and talked through using the train system and to set up our japan rail pass. We became confident in using the transport systems much more quickly than we would have left to our own devices.
Hotel choices were well judged with great locations and were a better standard than I expected for the cost of the tour. We took up a couple of suggestions that we wouldn't normally have gone for and were glad that we did - the evening guided food and drink tour in Osaka was particularly memorable.
We started with a few days in Tokyo then travelled down to Hiroshima and over to Miyajima Island - that was a highlight despite the iconic Tori gate being covered in scaffolding. We then got the train back up to Kyoto where we were based for 4 nights, as well as visiting numerous sites here we also did day trips to Nara - must visit, loved the deer and Himeji castle where we were shown round by a volunteer guide - these were available at numerous sites and very knowledgeable.
The station hotel in Kyoto was probably our favourite in Japan - great rooms, facilities and location and good restaurant recommendations by the concierge.
Next we went back to Tokyo for 3 days and met up with some friends for a couple of days watching England beat Argentina, visiting the robot restaurant and going on a bar/restaurant crawl, we also really enjoyed the team labs borderless digital art gallery.
From Tokyo we did a loop through the mountains first to Kanazawa, we then stopped at the world heritage site village of Shirakiwa-go in the mountains on the way to Takayama. We stayed for 2 nights in a ryokan in Takayama to coincide with the autumn festival - a lovely town and great experience. From here we got the bus to Matsumoto where we visited the castle and art museum.
Our last stop on the trip was Yokohama - very near Tokyo but quite a different feel with a very interesting waterfront. Unfortunately the England v France match was cancelled as Typhoon hagibis passed through on the saturday - it was eerie spending a day in the hotel with everything shut down.
The weather was beautiful the next morning and we managed to get tickets to watch Japan beat Scotland - a memorable last night in Japan before our flight home next morning.

Carrick was integral in making this trip happen! From booking the travel and accommodations, to answering questions, to helping me be as flexible as possible, there was no way I could have done the Kumano Kodo without her help. Through Carrick, I was able to do not only the Nakahechi Route, but the lesser traveled and (I think) more rewarding Kohechi Route. Even when things went slightly awry, their English speaking support team was able to help me work through any missed connections. I fully recommend her, Oku Japan, and their services via KimKim! Thank you for making my trip so amazing.

We had a fantastic 10 day trip throughout Japan! Alan, Gibwa, and Katherine were wonderful to work with. They were quick to respond and very thorough. They created a custom journey with many of the must-see highlights as well as some hidden treasures. Some highlights were our bike tour through Takayama with our guide Taka. The festival float exhibition hall exceeded expectations and we'd love to go back and experience the exhibition. Our cooking class in Kyoto was a blast! We had a wonderful... read more

We had a fantastic 10 day trip throughout Japan! Alan, Gibwa, and Katherine were wonderful to work with. They were quick to respond and very thorough. They created a custom journey with many of the must-see highlights as well as some hidden treasures. Some highlights were our bike tour through Takayama with our guide Taka. The festival float exhibition hall exceeded expectations and we'd love to go back and experience the exhibition. Our cooking class in Kyoto was a blast! We had a wonderful conversation and long walk through Nishiki Market, a surprise stop at a sake brewery followed by an informative and delightful class where we made sushi and miso soup. The Edo Wonderland was a bit underwhelming for us, but might be a great activity for a family. We would've been happy using that time to explore more of Tokyo. Overall it was a fantastic trip and we would highly recommend Kim Kim and Kichi Japan in the future. Gibwa and Katherine it was wonderful to meet you in person! Thank you for everything!

The trip was very well organised by Kanata. Our only concern in booking was a delay in progress every now and again. The hike was FANTASTIC! Accommodation SUPERB. Maps and booklet etc EXCELLENT

Awesome suggestions and super friendly guides throughout our trip - we really had the vacation of a lifetime.

I liked working with KimKim because I always felt in control of our trip. I liked being able to add experiences which allowed us to make the trip personal. We could make decisions along the way and not have a tour guide telling us to get on the bus.
Our first tour guide in Tokyo (name?) was wonderful. She interacted with the children and they learned so much. She took the time with them and let them set the pace somewhat, making adjustments to places and time easily if needed.
The second... read more

I liked working with KimKim because I always felt in control of our trip. I liked being able to add experiences which allowed us to make the trip personal. We could make decisions along the way and not have a tour guide telling us to get on the bus.
Our first tour guide in Tokyo (name?) was wonderful. She interacted with the children and they learned so much. She took the time with them and let them set the pace somewhat, making adjustments to places and time easily if needed.
The second tour guide in Kyoto was very nice but seemed more intent on getting us through everything rather than creating an experience.
The experiences such as tea ceremony and ninja lessons, and cooking lessons were wonderful. One of the highlights of the trip.
Our only complaint was the time schedule in Hakone. We were unable to fully enjoy the area due to the bus schedule. We didn't realize how far away from the train station was the hotel. We figured we would drop off our overnight bags and then explore. But we were 25 minutes out of town. However, the inn was wonderful and the children had a great time playing in the room and attached hot spring bath.
The support team was wonderful in helping along the way with questions and suggestions.

I loved that my grandchildren were immersed in the culture and loving every minute. My grandson even asked if he could live in Japan ! We bowed at every torii gate, prayed at every shrine, admired the cherry blossoms, and became pros at public transportation.
Thanks for a wonderful trip.

My granddaughter became a Bat Mitzvah and my gift to her was a trip anywhere in the world. She picked Japan. Nicole Rhoden helped me plan the most spectacular adventure I could have imagined. My granddaughter loves anime and manga and we were able to include a visit to the Ghibli museum on our first day (tickets are hard to get, but Inside Japan Tours was able to secure them for just the right day and time) and an amazing full day tour in Tokyo with Chantel Furbert in Akihabara, Harajuki... read more

My granddaughter became a Bat Mitzvah and my gift to her was a trip anywhere in the world. She picked Japan. Nicole Rhoden helped me plan the most spectacular adventure I could have imagined. My granddaughter loves anime and manga and we were able to include a visit to the Ghibli museum on our first day (tickets are hard to get, but Inside Japan Tours was able to secure them for just the right day and time) and an amazing full day tour in Tokyo with Chantel Furbert in Akihabara, Harajuki and Shinjuku. If you are traveling to Japan with a teenager you should definitely ask for Chantel or if you are traveling without a teenager you should definitely ask for Chantel! After Tokyo we went to lovely ryokan in Hakone and had a lot of fun exploring all for two days including a memorable hike on the Tokaido Trail. Shipping luggage was as easy as promised so we were able to travel light to Hakone. We loved Kyoto! In addition to the International Manga museum, we fed monkeys and deer, rented bikes and best of all, toured the Nishiki Market with a guide from the Women's Association of Kyoto and bought ingredients which we used when we cooked a dinner at the WAK townhouse--one of the most delicious meals on our trip--among so many delicious meals.

Nicole was so responsive and helpful. The travel packet gave us all the information we needed. It was a trip for the memory books. I cannot recommend highly enough!

Norman (local rep) and Takuro (bike support/baggage transfer) were both friendly and helpful. Tech guy tried to help with missing route, this didn't go so well. We liked all the accommodation arranged for us and Pedro, at the Ryoken in Yoshino was particularly helpful and informative. We were lucky to hit peak cherry blossom time also.

We had an amazing time hiking the Kumano Kodo! The scenery is beautiful and the trip was very memorable. We really enjoyed taking breaks at all of the shrines on the path, as well as collecting all of the stamps along the way (and are now looking forward to hiking the Camino de Santiago as well)! The Kumano Hongu Taisha and Kumano Nachi Taisha areas were excellent places to explore and spend a decent amount of time in.

The places that we stayed along the way were all very nice. We... read more

We had an amazing time hiking the Kumano Kodo! The scenery is beautiful and the trip was very memorable. We really enjoyed taking breaks at all of the shrines on the path, as well as collecting all of the stamps along the way (and are now looking forward to hiking the Camino de Santiago as well)! The Kumano Hongu Taisha and Kumano Nachi Taisha areas were excellent places to explore and spend a decent amount of time in.

The places that we stayed along the way were all very nice. We particularly loved our night at the Hibiki rental house. The women that ran the place were incredibly accommodating, engaged, sincere, and hospitable! We had a few wonderful conversations with them using Google Translate. The property itself is beautiful, and we were awed by how large and comfortable our suite was! Highly recommended.

Firstly we would like to thank Jeff for such wonderful communication throughout the planning, all the information we received before we began the trip and all the info in our packet on arrival. Everything worked like clockwork( except running for the wrong bullet train) because of the attention to fine details such as every ticket for transport, cards for each check-in and particularly the pocket wifi.
We had two guides, one in Tokyo and one in Kyoto . Ms Junko Dogauchi was helpful and we... read more

Firstly we would like to thank Jeff for such wonderful communication throughout the planning, all the information we received before we began the trip and all the info in our packet on arrival. Everything worked like clockwork( except running for the wrong bullet train) because of the attention to fine details such as every ticket for transport, cards for each check-in and particularly the pocket wifi.
We had two guides, one in Tokyo and one in Kyoto . Ms Junko Dogauchi was helpful and we enjoyed our day which helped us with the subway,but it was difficult to understand her English. Ms Fukiko Teramachi was excellent with good English and conversation. We had a different kind of day at her village as well as a couple of tourist spots. She was also helpful with places to eat.
The most memorable experience was at Yamanochaya in Hakone. It was a lot of fun with such pleasant staff. Mikoto Aoki as our attending staff was wonderful. She helped us with our 'little' Japanese and we helped her with her English. We managed to use theHakone free pass on both days which made it simple to travel around. We really liked Kyoto and enjoyed doing our own thing there. Did some shopping in the markets which was reasonable as most things in the department stores etc too expensive for us.
On our last day in Tokyo we got to see the Cherry Blossoms in full bloom. It was beautiful weather and one street was closed with groups partying and the Rugby players interacting with the public. Very different.
Hotels were great, usually good location but we did not like the hotel in Takayama the Hotel Associa Takayama Resort. It was huge and definitely catered for big tourist groups. At any one time there were up to 10 buses. Consequently we could not get into the buffet restaurant. We used the shuttle bus for one dinner but when it started to snow we decided to stay in. The breakfast was chaotic in the restaurant with so many people. We would have preferred to stay in a smaller hotel.

Another great trip with Kim Kim. Accommodations were great, trail instructions accuracy, food amazing.
Well organized.

Firstly, Kana (who you've asked us to rate above) initially handled our booking but we were then changed to Shakira when Kana went on maternity leave and then had no one specifically for the last week when Shakira went to Japan herself. These changes did not cause any problems but were a bit disconcerting. Obviously dealing with one consultant all the way through would be preferable.

And certainly one of the things we really liked was your responsiveness when we had a query, including one... read more

Firstly, Kana (who you've asked us to rate above) initially handled our booking but we were then changed to Shakira when Kana went on maternity leave and then had no one specifically for the last week when Shakira went to Japan herself. These changes did not cause any problems but were a bit disconcerting. Obviously dealing with one consultant all the way through would be preferable.

And certainly one of the things we really liked was your responsiveness when we had a query, including one when we were in Japan. This was excellent.

Overall the trip was great and everything went very smoothly. The only hiccup was on Day 20. Because of flooding our train from Kii-Katsuura was 4 hrs late getting to Nagoya which meant we well and truly missed our connecting train to Tokyo. However JR were very efficient in getting us on to another train once we had arrived in Nagoya.

Your organisation was excellent. All of our train and bus journeys, our accommodation and pre-arranged guides and events happened exactly as planned. The accommodation you booked for us included traditional ryokans as we had requested and these were a great experience. Your advice re on-forwarding of luggage proved to be spot on and we ended up really appreciating not having to lug it all around all the time. All our guides and pre-arranged experiences (e.g. tea ceremony, Kyoto bike ride) were excellent.

Your documentation was really excellent, very comprehensive. The key Itinerary document was comprehensive, well laid out and very useful. The booklets for each location (Tokyo, Kyoto etc) were also really comprehensive and useful.

There are a few comments etc we would like to make, not necessarily in any order.

Your book said the Daiwa Roynet in Kanazawa might not want to assist with filling out of Takkyubin forms. In fact they could not have been more helpful. Maybe they have had a change of attitude.

Your documentation suggests tipping in Ryokans. This seems to be at odds with other advice, e.g. from Japan Tourism who say no. This needs some clarification.

The map and location description for our Minshuku in Tsumago were hopelessly inadequate. A much more detailed map and description are needed. Noting that it is very close to the Tourist Information Centre would be a good start. We only found it after enquiring there.

The itinerary said to get to our hotel in Kyoto to take exit 22 from Shijo station. There is no exit 22. This should read exit 2.

The itinerary says the train from Shin-Osaka to Kii-Tanabe is "as scenic ride along the coast for nearly the whole route". That's a bit misleading. In fact it is nowhere near the coast for most of the journey and you really only get the odd glimpse of coast.

The information on Shirakawago is a bit misleading if you take the public bus from Kanazawa as we did. The Shirakawago booklet implies that the public bus stops adjacent to the open air museum at the south end of town and talks about immediately crossing the suspension bridge. This is where all the tourist buses stop but not the public bus which stops at the information centre at the north end of town, nowhere near the suspension bridge.

We would suggest changing how you organise the Nakasendo walk section - days 9 and 10 of our itinerary. You had us taking a limited express train from Matsumoto to Nakatsugawa then a local train back up the line to Nagiso then walking from Nagiso to Tsumago that afternoon. Next day walking to Magome and catching a bus to Nakatsugawa. After reviewing this a day or so before day 9 I decided we would do it the other way around. Thus on day 9 we took the train to Nakatsugawa, then took the bus to Magome (there was a bus essentially immediately) and then walked to Tsumago. On Day 10 we walked Tsumago to Nagiso, took a local train to Nakatsugawa and then continued on as originally planned. I think this works better for a couple of reasons. Firstly it gives you all afternoon to walk to Tsumago without any time pressure due to having to catch a bus. The other way around you are under time pressure to get to the Magome bus in time, and in fact we met another couple organised by Inside Japan Australia who did it the way you planned and due to reasons associated with their accommodation had to really hurry to get the Magome bus. Secondly, doing it Magome to Tsumago is easier in that it is more downhill than uphill. Doing it this way then makes for a very leisurely walk to Nagiso on the second day and plenty of time to explore Tsumago if needed and Nagiso. There is a bit of wait in Nagiso to catch a local train to Nakatsugawa but there are things to see there - the historic wooden suspension bridge, impressive river and an excellent park on the other side of the river. Overall I was very happy that we switched this around and would recommend that you consider doing so yourselves in future.

Having the pre-organised shuttle bus to get from Narita to our hotel on arrival was a good thing but for the return journey to Narita on departure I would suggest that you offer catching the train as an option. By this stage we were very familiar with how the trains worked etc and this would have been an easy and quicker (and presumably less expensive) option than the shuttle bus.

So what did we really like? Everything! The Japanese people are so friendly, efficient and helpful. The food was a great experience although Japanese food for breakfast was not really to our liking! The language was challenging but we always coped with a mix of Google translate (having a translate app on our phone was very useful), signs and what little language each of us had. The autumn colours up around Takayama and Matsumoto and other places were spectacular. We loved all the gardens and the temples, shrines and castles are amazing. We thought Kanazawa was fabulous with so many and varied things to do, We thought that Arashiyama was a better place than Nara - we did the Hozu River boat ride and that was a real highlight - thoroughly recommend it. Although you did not organise it, the five day trek along the Kumano Kodo trail was also a highlight for us. We loved it. We don't know if you offer that as an option but if not we would highly recommend that you do for appropriate (fit and healthy - it's quite challenging!) clients.

Would we recommend Inside Japan to others? Absolutely.

We had a lovely time in Japan and enjoyed getting to know the culture and the people. We now know the people of Japan are very polite and patient people willing to help us when we needed, even though language was not always possible they were very helpful. Our first guide was Seiichiro Hara which we knew as Hara walked our legs off for 8 hours which we have discovered was not necessary as we could have done a few taxi for some of the walks between some of the places Hara took us. We also... read more

We had a lovely time in Japan and enjoyed getting to know the culture and the people. We now know the people of Japan are very polite and patient people willing to help us when we needed, even though language was not always possible they were very helpful. Our first guide was Seiichiro Hara which we knew as Hara walked our legs off for 8 hours which we have discovered was not necessary as we could have done a few taxi for some of the walks between some of the places Hara took us. We also were a bit shocked that we had to not only pay for our tickets on one tour but we had to pay for Hara's as well maybe that was not the right thing for Hara to do. Our guide for Kyoto was Wakako Nakagawa and she was amazing she listened to us and took us to places we were interested in and even took us shopping to the right places to get the things we were looking for and told us about other places we could go to get other things. Still taking us to see all the places we wanted to see about Kyoto. Our guide for Nara was Reiko Karita who was very knowledgeable on Nara and its history and had great suggestions for us to see and wasn't worried about taking a taxi when needed. Reiko was also very easy to talk to about life in Japan. One highlight for us was speaking to school children who were learning English and wanted to ask us questions they were delightful.

Thanks to kimkim, our 4-night, 5-day Nakasendo adventure in October was amazing. We have been highly recommending it to friends and family. All arrangements were professionally, efficiently and patiently handled by our pre-travel contact Andy, our trip guide Atsuko-san and our local guide from Usui Toge to Yokokawa, Riki-san. The online information was very helpful and was among the deciding factors for joining our Nakasendo group. A delicious kaiseki dinner in Kyoto with Atsuko-san on... read more

Thanks to kimkim, our 4-night, 5-day Nakasendo adventure in October was amazing. We have been highly recommending it to friends and family. All arrangements were professionally, efficiently and patiently handled by our pre-travel contact Andy, our trip guide Atsuko-san and our local guide from Usui Toge to Yokokawa, Riki-san. The online information was very helpful and was among the deciding factors for joining our Nakasendo group. A delicious kaiseki dinner in Kyoto with Atsuko-san on the night before our hike for our group of 12 set the tone for the beautiful breakfast and dinner settings we experienced during the entire trip. The accommodations were comfortable and full of atmosphere, whether the inn we stayed at was rustic and charming (Tsutamuraya in Otsumago and Iseya in Narai) or refined and charming (Komanoyu Ryokan outside of Kiso-Fukushima and Nakadanaso Ryokan in Narai). All the towns we passed through were so enjoyable to explore, but I especially loved the historic beauty of Magome and Tsumago. We were so impressed by Atsuko-san's attention to every detail, like arranging four different options on the last day to meet the needs of those traveling directly to Tokyo, those who chose to visit Karuizawa first, those who wanted a longer hike and the rest of us who chose to ride up to Usui Toge and then hike down to Yokokawa. Atsuko-san even escorted us from Tokyo Station to the frenetic and huge Shinjuku Station in order to point us in the right direction. Well done, kimkim and Oku Japan!

We planned our trip with Andy who was accessible and communicated clearly. He made special arrangements for those that needed them. Once we got to Japan, our trip was amazing.
Akosan was such a gracious, accommodating, professional, knowledgeable guide. Despite the disparate needs of our group, she never made us feel that we were asking too much and always accommodated us. She took the time to listen and then shared her wonderful cultural and historical wisdom. She made the trail come... read more

We planned our trip with Andy who was accessible and communicated clearly. He made special arrangements for those that needed them. Once we got to Japan, our trip was amazing.
Akosan was such a gracious, accommodating, professional, knowledgeable guide. Despite the disparate needs of our group, she never made us feel that we were asking too much and always accommodated us. She took the time to listen and then shared her wonderful cultural and historical wisdom. She made the trail come alive! We had different hiking abilities-all were accommodated with sometimes as many as 4 options in a day provided. We transited with ease between locations, as Akosan was always organized and on schedule. SHe is a master at time management and set reasonable expectations for all of our schedule.
from the WE all had little needs and accommodations were top notch. We enjoyed

It was a wonderful experience from the start of the planning with the Kimkim team through the actual hike with Ako-san. Andy and the team were very responsive to our needs and went out of their way to celebrate my wife's birthday with a cake at our initial dinner. Our guide was fantastic in her service and knowledge of the trails and the history. She explained fully what was happening and gave us many options to take. If we do another hike or tour in Japan (which we will) we will request... read more

It was a wonderful experience from the start of the planning with the Kimkim team through the actual hike with Ako-san. Andy and the team were very responsive to our needs and went out of their way to celebrate my wife's birthday with a cake at our initial dinner. Our guide was fantastic in her service and knowledge of the trails and the history. She explained fully what was happening and gave us many options to take. If we do another hike or tour in Japan (which we will) we will request specifically for Ako-san. I would highly recommend to anyone to use this company and their guides. Thank you for a wonderful time.

Akko-San was an incredible guide - she literally anticipated our every need and was such a delightful, thoughtful person. She is truly perfection! We were all bowled over by her professionalism and warmth. It was a sad moment when we had to say goodbye.

The tour was an incredible once in a lifetime experience. The Nakasendo is fascinating and the post towns chosen for the tour were beautiful and interesting. The accommodations were terrific. The first night was quite rustic which... read more

Akko-San was an incredible guide - she literally anticipated our every need and was such a delightful, thoughtful person. She is truly perfection! We were all bowled over by her professionalism and warmth. It was a sad moment when we had to say goodbye.

The tour was an incredible once in a lifetime experience. The Nakasendo is fascinating and the post towns chosen for the tour were beautiful and interesting. The accommodations were terrific. The first night was quite rustic which really fit the trail and made the next two nights’ accommodation all that more special and luxurious. And the food! The breakfasts and dinners in all of the accommodations were excellent and over the top plentiful. The service at each of these places was gracious and friendly. The side trip to Matsumoto was such a highlight - it was a gorgeous fall day and the castle literally gleamed in the sunlight. The town of Narai is the prettiest and more delightful of the post towns.

Our trip was mix of cosmopolitan Tokyo and tranquil, green Japanese countryside along the Kumano Kodo trail. Our itinerary started and ended in Tokyo, with its skyscrapers, nightlife, busy streets and great food. In between we took Shinkansen to the southern part of Japan, where time slowed down: Breathtakingly beautiful vistas, forests, rice and tea fields, traditional Japanese inns, fantastic food and relaxing natural hotspring spa’s. Most important: hospitable & very kind people. Truly an unforgettable trip.

Our 7-day trip in Japan was amazing. Thanks for Mirka for putting together a flawless trip. The contrasts between modern and ancient Japan made this an unforgettable trip. Too many highlights to easily summarize: Great hike along the Kumano Kodo trail, amazing food, fabulous onsens (hot springs), great Japanese hospitality and high energy Tokyo neighborhoods all made this trip.

Day 1: Evening arrival in Tokyo (Mitsui Garden Hotel), followed by a quick hunt for late night food that led us... read more

Our 7-day trip in Japan was amazing. Thanks for Mirka for putting together a flawless trip. The contrasts between modern and ancient Japan made this an unforgettable trip. Too many highlights to easily summarize: Great hike along the Kumano Kodo trail, amazing food, fabulous onsens (hot springs), great Japanese hospitality and high energy Tokyo neighborhoods all made this trip.

Day 1: Evening arrival in Tokyo (Mitsui Garden Hotel), followed by a quick hunt for late night food that led us to a cool little bar that served clams and beers. The trip plan in a handy small format, and other documents that we received were useful, and we ended up referring to the info throughout the trip.

Day 2: Very early morning departure by bullet train towards the Kii peninsula via Osaka, zipping by Mt Fuji. Great way to see Japan while enjoying a nice breakfast and reading up on the trip ahead. Arrived at the Kumano Kodo trailhead around 2pm after a bus ride from Kii Tanabe station. About 2 hours of hiking on steep trails to the first overnight, which was just off the main trail in the valley in the small town of Kurisugawa. We were the only guests in the Ryokan, and got very well taken care of by the old innkeeper.

Day 3: Great day of hiking through forests with occasional sweeping views of the valley. About 4 hours of hiking. Met about 20 other hikers (mainly from Canada and Australia, only 1 Japanese). Arrived in the pretty town of Chikatsuyu around 2pm, and visited the Oku Japan office there. Great to chat with Oku staff Noriko and Satoe about how interest in the Kumano Kodo is reviving the local economy. We stayed in Minshuku Chikatsuyu, which is run by a young innkeeper who cooks amazing food. Onsen was pretty good (but the best Onsen was yet to come the next day).

Day 4: Rainy day, so we decided to take the shortest hiking option. First section by bus, which seemed to make many loops before dropping us at the trail. Hiked through beautiful hills and villages while rain was on and off, and then arrived at Kumano Hongu Taisha, one of the main shrines along the Kumano Kodo. We were early for the 2.30pm bus, but still ended up missing it, so we walked the final 4km along the road to Yunomine Onsen (which actually ended being a nice walk, glad we did it!). The small town of Yunomine was one of the highlights of our trip, with a river and hotspring that gets tapped to fuel the various Onsens. We stayed in Azumaya Ryokan, an old inn with lots of character and a great indoor / outdoor Onsen. Food served in our room was very good.

Day 5: After another great early morning Onsen session we took the 8.40am bus to Shingu. Visited the temple and strolled through town. Had a great lunch next to the station before boarding train to Nagoya. Great ocean views again from the train. Changed to the super fast Nozomi bullet train in Nagoya for final stretch to Tokyo. The Gate hotel in Asakusa was great. Amazing views from 13th floor lobby. Had dinner in nearby Shabu Shabu restaurant on 4th floor of a highrise.

Day 6: Early morning breakfast with great views on Tokyo Skytree, then off to Tokyo National Museum on foot. Really enjoyed strolling through Tokyo and see families on bicycles going about their life. At noon met with our friend Ryo at the Senso Ji Gate and started an epic exploration of Tokyo neighborhoods. Dinner at a hotpot restaurant with more friends and finally a late night drink in Hoppy Street near our hotel.

Day 7: Early morning shopping spree for presents for the kids, and then a cooking class with CookJPN. Great to see a Japanese apartment from the inside will cooking local dishes. After some final shopping off to the airport. Goodbye Japan, see you again very soon!!!

Van was wonderful- very well versed in Japan, gave us good advice about what we could do realistically with 3 kids in tow! He was very helpful in getting us to scale back on some of the more expensive things we thought about doing (like some pricey restaurants) that really would not have been fun when we were jet lagged or for the kids in general.

All our guides were very informative and great with engaging our kids.

We loved all the destinations Van chose for us- we got just the right... read more

Van was wonderful- very well versed in Japan, gave us good advice about what we could do realistically with 3 kids in tow! He was very helpful in getting us to scale back on some of the more expensive things we thought about doing (like some pricey restaurants) that really would not have been fun when we were jet lagged or for the kids in general.

All our guides were very informative and great with engaging our kids.

We loved all the destinations Van chose for us- we got just the right mix of urban Tokyo fun and rural/seaside experience. All the accommodations were wonderful, we really felt like we traveled to a foreign country, not just staying in generic hotels. We did not rent a car and felt that the train and bus travel was all fairly easy.

The only event (and this was such a minor thing) we did not really enjoy was the Monster Cafe in Tokyo- our 13 and 15 year olds thought it was kind of silly, and our 9 year old was amused for a few mintues but then bored. The food was really average and overpriced. Would not rec this.

Adam chose very quiet, scenic routes which we loved. The accommodation he chose was also very good. We never would have found these incredibly peaceful roads on our own.

Fantastic trip and organisation ran like clockwork... the trains.. the buses...the timetable and so on. No corners were cut, as is often the case. Each ryokan visited over-delivered. This trip allowed us to get below the surface of Japan's big cities and let us experience the real Honshu. Simply fantastic.

Our experience with kimkim was smooth and easy right from the start. We filled out some simple questions with regards to what we were looking for in our trip, our travel dates, budget, etc. and they hooked us up with a local specialist that worked with us to plan our trip down to the minute! All the accommodations were beautiful, convenient and exactly what we had asked for, and we were even able to stay in some traditional lodgings including a Buddhist temple which was super cool! The whole... read more

Our experience with kimkim was smooth and easy right from the start. We filled out some simple questions with regards to what we were looking for in our trip, our travel dates, budget, etc. and they hooked us up with a local specialist that worked with us to plan our trip down to the minute! All the accommodations were beautiful, convenient and exactly what we had asked for, and we were even able to stay in some traditional lodgings including a Buddhist temple which was super cool! The whole time, we felt like we were getting to see places and experience aspects of the culture we might not have if we were planning the trip ourselves. The most amazing part though was their crisis management- while we were there, Japan had a catastrophic amount of rain, with landslides and flooding of rivers and even loss of life, it was a real tragedy. We couldn't take some of the transportation that had been planned because of the flooding, so we called Inside Japan, our kimkim specialist, and they handled EVERYTHING- they switched all our accommodations, rerouting us to different places, telling us exactly how to get there and what to do so that we could bypass any areas that were inaccessible and still have a great trip! We didn't end up feeling like we missed out on anything, which was amazing. We can't wait to take our next trip! Thanks kimkim!

Fabulous accommodation selections and great planning of all transport requirements. We did self guided option which we loved as we had all the info we needed to navigate Japan but still felt like we were adventuring ourselves. The opposite of a “group tour” which is what we were trying to avoid.

Highly recommend inside Japan!!

The ryokans hotels were cheap 2-3 stars rating the most. Should not cost more than USD $200 for 2 for one night. Kim Kim charged us over USD$ 600 for 2 for one night. It was a rip off. We feel this is a lesson we learned and it will be our last dealing with your group, in the meantime we will warn other about your deceptive practice.
I you have any decency you should refund us for over charging us.
Ken and Katherine Wong

All in all a wonderful experience very well managed, thank you.
Day 1: the first climb was almost a deal breaker. The path was not clear and we should have been warned that is was incredibly demanding.
Takahara ryokan was good. Private facilities and food were probably the best of all on the walk. Excellent packed lunch. To be able to fit around the tire at night after a private onsen was great.
Day 2: good walk with no surprises although the cold was extreme
Chikatsuyu food was good and... read more

All in all a wonderful experience very well managed, thank you.
Day 1: the first climb was almost a deal breaker. The path was not clear and we should have been warned that is was incredibly demanding.
Takahara ryokan was good. Private facilities and food were probably the best of all on the walk. Excellent packed lunch. To be able to fit around the tire at night after a private onsen was great.
Day 2: good walk with no surprises although the cold was extreme
Chikatsuyu food was good and private onsen enjoyable. Lack of private facilities was inconvenient although with only two other guests not a big problem
Day 3: this was an incredible trek, we did the entire 24kms, with ice and snow a real challenge, last 3 hours in rain made the achievement even more admirable. Knowing we had shorter options was comforting. Suggest it should end at Hongu as we had no time to sightsee given the bus timetable. Yunomineso was ok but again Hongu probably a better overnight stay. Hotel pick up and taxi drop off, enabled a later start after the exhausting walk, for next day were very convenient,
Day 4: good walk and enabled a little recovery. Momofuku was quaint but lack of private facilities was a little problematic. Nice hosts but we were over the food, especially the breakfasts by this stage.
Day 5: great walk and wonderful views on the way and just superb as we approached Nachi san. We should have stayed in Nachi san again to see more of the sites.
Kii-Katsuura, my choice, was disappointing. By this stage should have chosen a western hotel. Should have stayed in Nachi san. Lovely town to stroll around behind the train to Osaka.
Overall far more challenging than I thought but an incredible experience and achievement.
Directions, train abc bus connections all first class.

Karuizawa extension: fair to say we, especially Paula, were over ryokans at this stage again I should have requested a western hotel closer to the ski fields. Nevertheless the two days were saved by lovely snow falls and the outlet shopping, Paula was in heaven. Do highlight this in the future, some real bargains.
Food at tsuyaya was good and the buffet breakfast good fir westerners. Service was excellent here. If only the library had an open fire!
Travel by train back to Tokyo was again excellent, Japanese railways are impressive.
So all in all a great trip
Thanks for your planning, availability on the phone the only time needed, and efficient responses in preparation.
Our next walk will hopefully be coast to coast hopefully a little less demanding and not as rushed as I retire in a few months

We had a great trip! It made planning easier as we could focus more on what we wanted to see and less about what hotels to stay in. One of the hotels in particular, the ryokan in Kinugawa, was definitely not something we would have chosen ourselves and was a highlight of the trip.

One of things that could have been improved would have been a clearer picture of how the process worked. It wasn't clear when hotels would be booked, when final payment would be required, and expectations of what... read more

We had a great trip! It made planning easier as we could focus more on what we wanted to see and less about what hotels to stay in. One of the hotels in particular, the ryokan in Kinugawa, was definitely not something we would have chosen ourselves and was a highlight of the trip.

One of things that could have been improved would have been a clearer picture of how the process worked. It wasn't clear when hotels would be booked, when final payment would be required, and expectations of what I could ask for before/during the trip.

In addition to suggested places/attractions, it would also have been handy to have restaurant/food recommendations that are culturally unique.

Kishiko was very helpful and cordial throughout the planning process. Her travel plan was very thorough and certainly came in helpful. The extra mile she went to ensure our train tickets were sorted during the trip was really appreciated!

What could have been improved was more upfront communication throughout the planning process. It wasn't always clear where things were at and it was left up to me to periodically check in.